Privacy Policy

Last updated: January 2024

proactive-bridge Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Contact us via email or other means
  • Sign up for our services or programmes
  • Subscribe to our newsletter
  • Complete health and fitness questionnaires

This information may include your name, email address, postal address, date of birth, health information relevant to fitness training, and payment details.

Information Collected Automatically

When you access our website, certain information may be collected automatically, including:

  • Your IP address
  • Browser type and version
  • Operating system
  • Pages you visit and time spent on those pages
  • Referring website addresses

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our services
  • Communicating with you about appointments, programmes, and updates
  • Processing payments and managing your account
  • Designing safe and effective training programmes based on your health information
  • Improving our website and services
  • Complying with legal obligations

Legal Basis for Processing

Under UK data protection law, we rely on the following legal bases:

  • Contract: Processing necessary to perform our contract with you (e.g., delivering coaching services)
  • Legitimate interests: Processing necessary for our legitimate business interests, provided these do not override your rights
  • Consent: Where you have given clear consent for specific processing activities
  • Legal obligation: Processing necessary to comply with the law

Health Information

As a fitness coaching business, we may collect health-related information to ensure we provide safe and appropriate training. This is considered special category data and is processed with your explicit consent, which you may withdraw at any time. We use this information solely for the purpose of designing and delivering your fitness programme.

Data Sharing

We do not sell your personal information. We may share your data with:

  • Service providers who assist our operations (e.g., payment processors, email service providers)
  • Professional advisers (e.g., accountants, lawyers) where necessary
  • Regulatory authorities where required by law
  • Healthcare professionals, with your consent, where relevant to your training

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Restrict processing of your data
  • Data portability
  • Object to processing
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

proactive-bridge Ltd
Unit 14, Riverside Business Centre
Battersea Park Road
London SW11 4NP
Email: [email protected]

Supervisory Authority

If you are not satisfied with our response to any complaint or believe our processing of your data does not comply with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk